Can't get passed Protected View on Excel Install

11 months 1 week ago #90 by Sjoberg
Trying to install this but I'm hitting a brick wall trying to get this to work in Excel

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11 months 5 days ago #91 by rdo
I'm not sure exactly how to fix this, so I'll take a few shots in the dark. To be clear, when you open the file you see a red band at the top of the Excel window saying you're in protected view? When you click the red bar, you are not taken to a page that allows you to edit anyway?

For starters, if this is a work computer you may have settings defined by a network administrator that you have to talk to. If that's the case I don't think there's anything you can do on your own.

If this is your own computer then it comes down to your security settings. I'm working in Excel 2010, your exact settings may differ slightly. For my version, I navigate through the File > Options > Trust Center and then find the button labelled Trust Center Settings.

There is a section for Protected View, but I suggest you keep all those bosses checked. As a last resort, you may try unchecking "Enable Protected View for files originating from the internet." but that's potentially a big security hole so don't start there.

Instead I'd start in the File Block Settings. At the very bottom choose make sure you aren't blocking file by default.

If you are saving GHGenius onto a network drive then go to the Trusted Documents section and make sure that you "Allow documents on a network to be trusted."

That's the main stuff I see that may cause you to get stuck on Protected View. Please let me know if you're still stuck and we can try to troubleshoot further.

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2 months 5 days ago #140 by edwards142
Actually, my problem is slightly different from yours. In my case, I started encountering “file couldn’t open in protected view“error. You can check out the following fixes to resolve this specific Excel issue.

I have tried unblocking the excel document option; here are the steps that you need to follow.

• If you are a Windows 10 user then on your taskbar, hit the File Explorer.
• Now open that folder in which the “Protected View“ error showing the Excel file contains.
• Right-click the Excel document and then choose the Properties option.
• Tap to the Unblock.
• Hit the apply button.
• Tap the OK button to take the exit.


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